Freshworks to cut 11% jobs as AI reshapes software sector

Freshworks to cut 11% jobs as AI reshapes software sector

A view of Freshworks, at GlobalInfocity Park, Perungudi, in Chennai [File]
| Photo Credit: RAVINDRAN R

Freshworks said on Tuesday it would cut 11% of its workforce, ​or about 500 jobs, as the business-software company grapples with ‌an industry being reshaped by artificial intelligence.

Shares of ​the company were down around 5% in ⁠extended trading. The cuts are the latest tied to AI in the software sector as companies race to automate work and reshape ‌products around the technology while trying to offset its steep costs. Peer Atlassian, last month, said ‌it would slash roughly 10% of jobs.

At the ‌same ⁠time, AI tools from the likes of ⁠Anthropic are seen as potential existential threats to traditional software makers, hammering shares of companies ranging from Freshworks to larger rivals such as Salesforce ​and ServiceNow. The San ‌Mateo, California-based company’s stock had declined about 26% this year.

CEO Dennis Woodside told Reuters the decision was driven partly by AI use in product and engineering, as ‌well as automation of routine work across the ​business.

“Over half of our code is written by AI,” Woodside said, adding that automation had ⁠reduced “rote work that technology can take care of.”

Freshworks said the restructuring would affect about 500 roles across departments globally ‌and incur one-time charges of about $8 million. As of December 31, 2025, it had about 4,500 full-time employees.

Woodside said savings from merging sales teams, reducing management layers and automating work would be reinvested in Freshworks’ Employee Experience business, which includes its IT service management software Freshservice.

Layoffs.fyi, ‌a website that tracks tech job cuts around the world, reported ​that 92,462 employees have lost their jobs this year.

Separately, Freshworks said it expects second-quarter revenue between $232 ⁠million and $235 million, the midpoint of which is above analysts’ ⁠average estimate of $232.7 million, according to data compiled by LSEG.

In the first quarter, revenue rose ‌16% to $228.6 million, compared with estimates of $223.24 million. Adjusted profit came in at 11 cents per share, missing ​estimates of 12 cents per share.

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