Spotify has denied being hacked after a global outage on 16 April left thousands of users unable to access the streaming platform. The company said the issue was technical in nature and all services were restored the same day.
Spotify confirmed a temporary disruption to its service on Wednesday (16 April), following widespread reports from users unable to access the platform globally.
More than 48,000 users reported problems on DownDetector, a real-time tracking site for service outages.
After the outage, many users wondered if the streaming giant had been the latest victim of online hacking. Reports of platforms being hacked follows up from the controversial internet message board 4chan being hacked earlier on in the week.
The company addressed the situation via its official support channel, assuring users it was not the result of a cyberattack.
“We are aware of the outage and working to resolve it as soon as possible. The reports of this being a security hack are false,” Spotify stated on X (formerly Twitter) through its @SpotifyStatus account.
We are aware of the outage and working to resolve it as soon as possible. The reports of this being a security hack are false.
— Spotify Status (@SpotifyStatus) April 16, 2025
The outage, though brief, affected a significant portion of Spotify’s global user base, which exceeds 675 million. The issue was resolved within the day, with Spotify later confirming full restoration of services.
“All clear – thanks for your patience. Get in touch with @SpotifyCares if you still need help,” the company posted in a follow-up message.
All clear – thanks for your patience. Get in touch with @SpotifyCares if you still need help.
— Spotify Status (@SpotifyStatus) April 16, 2025
Spotify has not provided further technical details behind the disruption but reaffirmed its systems remain secure.
